I called and spoke with the receptionist. Still no return call!
We are new to the Villages and I asked to speak to Ms. Wise the Agent on three different calls. Each time the person answering the phone screened me heavily and wanted me to deal with one of their agents.
After reading many comments, I see that this agent continue to lose business because they fail to have enough staff to meet the demand.
I was trying to get a competitive homeowners quote and a quote for both of our autos. When you can't get the Agent on the phone, I view that as an indication of how difficult they will be to work with them in the future. The Allstate agency took my call right to the Agent. He and I spoke for 20 minutes. He personally took my information and is preparing a quote. We have been State Farm customers for 30 years here in Atlanta, but my call to State Farm made me know I was second class.
I highly recommend using state farm and If your in the area use Connie's Office in The Villages.
I moved back to Florida and had progressive since 2004, then the prices were through the roof so I called and got an estimate that was HALF of what I was paying progressive.
Clearly, this agent is understaffed and this is representative of how difficult they will be to work with in the future.
So I also got our company vehicles listed with state farm commercial insurance thorough Connie's office !
We were not impressed with the representative, which started when we met to inquire about homeowner's insurance (we've been with State Farm for over 50 years). We were quoted an outrageous premium without any inspection reports taken into consideration. And the premium had to be paid well over a month in advance of the closing.
I think this agent has gotten toooooo BIG!
Excellent people here I deal with Teresa and she is Very efficient and helpful.
I subsequently contacted another State Farm office in the area - they were much more customer oriented. The took all discounts into consideration with the premium being approximately $600 less. They only required one month's premium up front. The remainder is due when underwriting has processed the necessary paperwork.
Now they are closed!
Have been in contact with the first agency to cancel what they did. About a week later, we're still waiting for a check for the premium paid. I would not recommend this agency. Glad we moved forward, hopefully making a good business decision.
I was referred to Cindy Wise for insurance for our new home in "The Villages" We close on the house in 48 hours, they were to email a quote last week. The did not.
Called three times today and had to leave messages, two of them were voice mail messages saying they were busy and would call back. They did not. Last one I did speak to a nice lady who assured me they would call, they did not!
Finally after 7 hours, they called after closing and took my information.
Having been a State Farm customer for over 30 years, I called the office and left a message for a new homeowners quote... No return call!
Connie Wise State Farm Insurance Agent is a US Insurance Agency based in The Villages, Florida. Connie Wise State Farm Insurance Agent is located at 270 Campbell Ave, The Villages, FL 32162, USA.
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