Overall the hotel has good rooms in a good location but the staff needs better training in customer service and just being efficient.
When I got to my room I found a dirty washcloth hanging in the shower on the towel rack. This was a minor infraction and something that I normally would have overlooked but my experience with the check-in just had me riled up.
I stayed at this hotel on Saturday evening and overall the hotel had clean and spacious rooms, but the service had lots to be desired.
The food was outstanding... the service was better. Not one issue from our party of 14.
Checking in by sitting at tables is different and implies that it might take awhile. Water from the shower was extremely hot... Encouraging for those who like hot showers but hard to find something in the middle for others. Great views and soft carpets in the halls. If you're taller than 6'4", you might have a hard time seeing your face in the bathroom mirror without bending. Nice area to walk around and many restaurants and even a movie theater close by. More to like than not.
I thoroughly enjoyed my stay, and if I find myself in the area again, would definitely stay again.
The room was not only clean but also spacious and well put together. The shower was tiled and had dual shower heads, definite plus. The staff was always kind and eager to help.
The only reason this place has 2 stars is because of walking distance to shops and restaurants. The front desk was not clearly indicated, there was no running water when I checked in because of some maintenance issue. When I got to my room, the furniture looked to be picked up from a thrift store. The color decor clashed. Nothing resembled a 3 or 4 star hotel. All of the furniture had water marks and veneer bubbling and chipping. The wicker desk chair was rickety. All the electrical outlets were not functioning appropriately. Oh this place may have a great view of an oversized golf pond, but I would never voluntarily stay here again. Luckily this last stay was on my company’s dime, or I would’ve taken myself elsewhere.
I had a long day of traveling and arrived around 5:30 p.m. to check into the room. there was a couple in front of me and there was only one front desk person available. The couple seemed to be looking for a room later in December of this year. Needless to say, they took quite a long time to get to a decision not to book a room. The couple then wanted to see which rooms have the best views. I waited approximately 15 minutes before I asked the front desk person if there was anybody else available to check us in. I was told that the other front desk desk person was on break and I needed to wait my turn. I came very close to leaving the hotel at this time. My entire check in process took less than 2 minutes when the person got back from break.
The Waterfront Inn is a US Lodging based in The Villages, Florida. The Waterfront Inn is located at 1105 Lake Shore Dr, The Villages, FL 32162, USA.
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